Refund policy

Our 30-Day Promise

If something's wrong with your order, email us within 30 days and we'll make it right — a replacement or a refund, whichever you'd prefer. No fuss, no arguing.

Everything below is the formal version of that promise.

Returns

We accept returns within 30 days of your order arriving for items that are damaged, faulty, or not what you ordered. To be eligible, please email us first so we can sort out the right next step for you.

Because we're a small business shipping on your behalf, we don't offer returns simply for a change of mind — so please check sizing, colours and product details before ordering. If you're unsure about anything, email us before you buy — we're always happy to help you choose.

To start a return, email us at support@mirevaux.co. We'll get back to you with exactly what to do next. Please don't send anything back before you've heard from us.

Damaged, Faulty, Or Wrong Item

Please check your order as soon as it arrives. If anything is damaged, faulty, or not what you ordered, email support@mirevaux.co with a photo (and a short video if it helps show the issue) and we'll sort it out — replacement or refund, whichever you prefer. We may need you to return the item using a prepaid label we'll provide, so you won't pay anything for the return. A photo or video really helps us resolve it quickly, so please include one where you can.

Hygiene Items

For hygiene reasons, some items can't be returned once opened — this includes our under-eye masks and skin patches. Of course, if one of these arrives damaged or faulty, the section above still applies and we'll make it right.

LED Face Mask

Your LED mask is covered for 30 days from arrival against faults. If it arrives faulty, or develops a genuine fault within that time, email us at support@mirevaux.co with a photo or short video showing the issue and we'll arrange a replacement or refund. As with all our electronics, we may ask you to return the unit using a prepaid label we provide.

Exchanges

The quickest way is to request a return on the item you have (per the above), then place a new order for the one you want.

Refunds

Once your return is approved, we'll refund you to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it to your account.

If more than 15 business days have passed since we approved your refund and you still haven't received it, email support@mirevaux.co and we'll chase it up for you.

Cancellations

If you change your mind before your order has shipped, email us and we'll cancel it and refund you in full.

Questions

Email support@mirevaux.co. A person reads every message.