Refund policy

Our 30-Day Promise

If your order isn't right for you, email us within 30 days and we'll refund you. No photos, no forms, no arguing.

Everything below is the formal version of that promise.

Returns

You have 30 days from the day your order arrives to request a return. To be eligible, the item should be unused and in its original packaging.

To start a return, email us at support@mirevaux.co. We'll get back to you with exactly what to do next. Please don't send anything back before you've heard from us.

Damaged, Faulty, Or Wrong Item

Please check your order as soon as it arrives. If anything is damaged, faulty, or not what you ordered, email support@mirevaux.co with a photo and we'll sort it out — replacement or refund, whichever you prefer. We may need you to return the item using a prepaid label we'll provide, so you won't pay anything for the return.

Exchanges

The quickest way is to request a refund on the item you have, then place a new order for the one you want.

Refunds

Once your return is approved, we'll refund you to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it to your account.

If more than 15 business days have passed since we approved your refund and you still haven't received it, email support@mirevaux.co and we'll chase it up for you.

Cancellations

If you change your mind before your order has shipped, email us and we'll cancel it and refund you in full.

Questions

Email support@mirevaux.co. A person reads every message.